Options

Level 1 Support
Proactive Technologies’ complete weekly service plan where our expert remote DBAs provide installation and configuration, uninterrupted monitoring, emergency resolution, proactive maintenance, and complete reporting.

• Initial Oracle database installation and configuration.
• Oracle upgrade installation and configuration.
• 24x7 emergency Oracle database support.
• Guaranteed immediate response to mission critical problems.
• Constant monitoring and resolution of day-to-day database issues.
• Resolution of Oracle alert log messages.
• Eight hours of dedicated DBA support work per week.
• Constant preventive maintenance.
• Complete backup/recovery.
• Routine and complete reporting on database performance (statistics), as well as RemoteDBA+ maintenance and problem resolution activities.

Cost: $1,000 per week for up to four database instances, minimum 12-month service contract required.

Level 2 Support
Proactive Technologies’ complete monthly service plan where our expert remote DBAs provide installation and configuration, uninterrupted monitoring, emergency resolution, proactive maintenance, and complete reporting.

• Initial Oracle database installation and configuration.
• Oracle upgrade installation.
• 24x7 emergency Oracle database support.
• Guaranteed immediate response to mission critical problems.
• Constant monitoring and resolution of day-to-day database issues.
• Resolution of Oracle alert log messages.
• Four hours of dedicated DBA support work per month.
• Constant preventive maintenance.
• Complete backup/recovery.
• Routine and complete reporting on database performance (statistics), as well as RemoteDBA+ maintenance and problem resolution activities.

Cost: $1,000 per month for each database instance, minimum 12-month service contract required.

Level 3 Support
Proactive Technologies’ basic monthly service plan where our expert remote DBAs provide installation and configuration as well as normal business day (9-5) database monitoring and emergency resolution. Ideal for smaller companies with stable Oracle databases.

• Normal business hours (9-5) emergency Oracle database support.
• Constant monitoring and resolution of “normal day” database issues.
• Initial Oracle database installation and configuration.
• Oracle upgrade installation.
• One hour of dedicated DBA support work per month.
• Routine backup and recovery.

Cost: $800 per month for each database instance, minimum 12-month service contract required.